Refund Policy

Last Updated: June 2, 2025

This Refund Policy outlines the terms and conditions under which Novalyxoneva ("we," "us," or "our") processes refund requests for services purchased through our online webinar platform. By purchasing our services, you agree to this policy.

1. General Refund Principles

We are committed to providing high-quality educational webinars and online learning experiences. If you are not satisfied with your purchase, we offer refunds under the conditions outlined in this policy.

2. Webinar Registration Refunds

2.1 Full Refund Eligibility

You are eligible for a full refund if:

You cancel your registration at least 48 hours before the scheduled webinar start time
The webinar is cancelled by us for any reason
Technical issues on our end prevent you from accessing the webinar, and no alternative access method can be provided
The webinar content significantly differs from the advertised description

2.2 Partial Refund Eligibility

You may be eligible for a partial refund (50% of the purchase price) if:

You cancel your registration between 24 and 48 hours before the scheduled webinar start time
You experience technical difficulties that result in missing more than 50% of a live webinar session, provided you contacted our support team during the event

2.3 No Refund Situations

Refunds will not be provided in the following circumstances:

Cancellation requests made less than 24 hours before the webinar start time
Failure to attend a webinar without prior cancellation
Technical issues caused by your own equipment, internet connection, or software
Dissatisfaction with webinar content that was accurately described in the promotional materials
After you have accessed recorded webinar content or downloadable materials

3. Subscription Services

3.1 Monthly Subscriptions

Monthly subscription refunds are handled as follows:

You may cancel at any time, with cancellation taking effect at the end of the current billing period
No partial refunds are provided for unused portions of the current month
First-time subscribers may request a full refund within 7 days of initial purchase if no webinars have been accessed

3.2 Annual Subscriptions

Annual subscription refunds are subject to the following terms:

Full refund available within 14 days of purchase if no webinars have been accessed
Pro-rata refunds may be provided within the first 90 days, minus the value of any webinars attended and a 15% administrative fee
No refunds after 90 days from the purchase date

4. On-Demand Content

Purchases of on-demand webinar recordings and digital materials are eligible for refund only if:

The content has not been accessed or downloaded
The refund request is made within 48 hours of purchase
Technical issues prevent access to the content and cannot be resolved by our support team

5. Bundle and Package Deals

For purchases involving multiple webinars or bundled services:

Refunds are calculated based on the individual value of unused components
Bundle discounts will be recalculated, and only the difference after standard pricing is applied will be refunded
If any component of the bundle has been used, accessed, or attended, the entire bundle may become non-refundable

6. Refund Request Process

6.1 How to Request a Refund

To request a refund, you must:

Contact our support team at support@novalyxoneva.com
Provide your order number or registration confirmation
Clearly state the reason for your refund request
Include any relevant documentation supporting your claim (if applicable)

6.2 Processing Time

Once your refund request is approved:

Refunds will be processed within 5-10 business days
The refund will be issued to the original payment method used for purchase
Depending on your financial institution, it may take an additional 3-7 business days for the refund to appear in your account

7. Group Registrations

For group or corporate registrations:

Refund requests must be submitted by the primary account holder or authorized representative
Individual participants cannot request refunds independently
Partial refunds for individual participants within a group may be provided at our discretion, subject to a minimum attendance requirement

8. Force Majeure

In the event of circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, or technical failures of third-party service providers:

We will make reasonable efforts to reschedule webinars or provide alternative access
If rescheduling is not possible, full refunds will be provided
We reserve the right to offer credits or vouchers as an alternative to monetary refunds

9. Credits and Vouchers

In certain circumstances, we may offer credits or vouchers instead of monetary refunds:

Credits are valid for 12 months from the date of issue
Credits can be applied to any future webinar or subscription purchase
Credits are non-transferable and cannot be exchanged for cash
Unused credits will expire and hold no value after the expiration date

10. Exceptional Circumstances

We understand that exceptional personal circumstances may arise. If you believe you have a valid reason for a refund that falls outside this policy, please contact our support team. We will review requests on a case-by-case basis, though we cannot guarantee approval.

11. Dispute Resolution

If you disagree with a refund decision:

You may escalate your request by contacting our management team
Provide any additional information or documentation that supports your case
We will conduct a thorough review and provide a final decision within 10 business days
Our final decision on refund matters is binding

12. Promotional and Discounted Purchases

Services purchased using promotional codes, discounts, or special offers are subject to the same refund policy. However:

Refunds will be issued for the amount actually paid, not the original price
Promotional codes cannot be reinstated or transferred after a refund is processed

13. Third-Party Payment Processors

We use third-party payment processors to handle transactions. Please note:

Payment processing fees are non-refundable
Currency conversion fees charged by your financial institution are not our responsibility
Chargebacks initiated without first contacting us may result in account suspension and forfeiture of access to purchased content

14. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy. Purchases made before policy changes will be governed by the policy in effect at the time of purchase.

15. Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@novalyxoneva.com
Phone: +61299681849
Address: Unit 24/5 Gladstone Rd, Castle Hill NSW 2154, Australia

By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.